Who We Are

NeuronixLab operates from 7000, ul. "Alexandrovska" 8, 7000 Ruse, Bulgaria. We provide keyword research education and related services. When it comes to your personal data, we're the data controller—that means we're responsible for how your information is handled.

You can reach our team at help@neuronixlab.com or call us at +35952505526 if you have questions about your data.

What Information We Collect

Look, we only ask for what we actually need. Different interactions mean different data requirements. Here's what we might collect and why:

Information Type	What We Collect	Why We Need It
Contact Details	Name, email address, phone number, mailing address	To communicate about programs, send materials, and respond to inquiries
Account Information	Username, password (encrypted), profile preferences	To provide access to learning resources and track progress
Educational Data	Course progress, assignments, performance metrics	To support your learning journey and provide feedback
Technical Data	IP address, browser type, device information, usage patterns	To improve site functionality and troubleshoot issues
Payment Information	Billing address, transaction records (not full card details)	To process payments securely through our payment processor

How We Use Your Information

Your data serves specific purposes. We're pretty straightforward about this—no hidden agendas or unexpected uses. Here's what happens with your information:

Primary Uses

• Delivering the educational services you signed up for
• Processing your enrollment and maintaining your account
• Sending course updates, schedules, and program communications
• Providing technical support when you need help
• Improving our teaching methods based on anonymized learning patterns

Administrative Purposes

• Responding to your questions and support requests
• Sending important updates about policies or service changes
• Meeting legal obligations under Bulgarian and EU law
• Protecting against fraud and maintaining system security

We occasionally send educational content or program information that might interest you. But we're not in the business of flooding your inbox. You can opt out of marketing emails anytime—just click the unsubscribe link.

Legal Basis for Processing

Under Bulgarian and EU data protection law, we need legitimate reasons to process your data. Here's our legal basis:

• Contract Performance: Processing necessary to deliver the educational services you purchased
• Consent: When you explicitly agree to specific uses, like receiving newsletters
• Legal Obligations: When Bulgarian law requires us to maintain certain records
• Legitimate Interests: For improving our services and preventing fraud, balanced against your rights

Who We Share Data With

We don't sell your information. Period. But running an educational platform means working with some trusted partners. Here's who might see your data and why:

Service Providers

We work with companies that help us operate the platform. These include:

• Hosting providers that keep our website running
• Email service providers for course communications
• Payment processors for secure transactions
• Analytics services to understand how people use the site

All these providers are bound by contracts that restrict how they can use your data. They can only process it for the specific services we've hired them to perform.

Legal Requirements

Sometimes we're legally required to share information. This happens when Bulgarian authorities request data for legitimate legal purposes, or when we need to enforce our terms of service. We only disclose what's legally required—nothing more.

Data Security Measures

Security isn't just a checkbox for us. We've implemented several layers of protection to keep your data safe:

• Encryption for data transmission using industry-standard TLS protocols
• Secure password storage using modern hashing algorithms
• Regular security audits and vulnerability assessments
• Access controls limiting who can view personal data
• Regular backups stored securely and separately from production systems
• Employee training on data protection and security practices

That said, no online system is completely bulletproof. We do our best to protect your information, but we can't guarantee absolute security. If we ever experience a data breach affecting your information, we'll notify you promptly as required by Bulgarian law.

How Long We Keep Your Data

We don't keep data forever. Our retention periods depend on why we collected the information:

Data Type	Retention Period	Reason
Account Information	Duration of active account plus 2 years	To provide services and handle potential disputes
Learning Records	Duration of program plus 5 years	To provide transcripts and verify completion
Financial Records	7 years from transaction date	Bulgarian tax and accounting requirements
Marketing Communications	Until you unsubscribe	To send relevant updates
Technical Logs	90 days	Troubleshooting and security monitoring

After these periods, we securely delete or anonymize your data. Anonymized data (where you can't be identified) might be kept longer for research and service improvement.

Your Rights Under Bulgarian and EU Law

Bulgarian data protection law gives you several rights regarding your personal information. These aren't just theoretical—we have processes in place to honor them:

Access Your Data

You can request a copy of all personal data we hold about you. We'll provide this in a readable electronic format within 30 days of your request.

Correction Rights

Found something incorrect? Let us know, and we'll fix it. You can update most information directly through your account settings, or contact us for help.

Deletion Rights

You can ask us to delete your personal data. We'll comply unless we have legitimate reasons to keep it (like legal requirements or unresolved financial matters). Some data might need to be retained for accounting purposes under Bulgarian law.

Restrict Processing

You can ask us to limit how we use your data in certain situations—like if you're contesting the accuracy of information.

Data Portability

You have the right to receive your data in a structured, commonly used format. You can also ask us to transfer it directly to another service provider where technically feasible.

Object to Processing

You can object to certain types of data processing, particularly for marketing purposes. We'll stop unless we have compelling legitimate grounds that override your interests.

Withdraw Consent

Where we're processing data based on your consent, you can withdraw that consent anytime. This won't affect processing that already happened.

Cookies and Tracking Technologies

Our website uses cookies—small text files stored on your device. We're transparent about what we use and why:

Essential Cookies

These are necessary for the website to function. They handle things like keeping you logged in and remembering your preferences. You can't opt out of these without breaking core functionality.

Analytics Cookies

We use analytics to understand how people navigate our site. This helps us improve the experience. These cookies collect information anonymously—we see patterns, not individual behavior.

Functional Cookies

These remember your choices and settings to make your experience smoother. Things like language preferences or video playback quality.

You can control cookies through your browser settings. Just know that blocking certain cookies might limit site functionality.

International Data Transfers

We primarily store data within the European Union. However, some service providers might process data outside Bulgaria or the EU. When this happens, we ensure appropriate safeguards are in place:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions confirming destination countries have suitable protections
• Additional security measures to protect data during transfer and storage

Your data receives the same level of protection regardless of where it's processed.

Children's Privacy

Our services are intended for adults. We don't knowingly collect information from anyone under 16 without parental consent, as required by Bulgarian law. If you're a parent and believe your child has provided us with personal information, please contact us immediately so we can delete it.

Changes to This Policy

We review and update this policy periodically. When we make significant changes, we'll notify you through email or a prominent notice on the website. The date at the top shows when we last updated it.

We recommend checking back occasionally, especially if it's been a while since you last reviewed our practices. Continued use of our services after changes means you accept the updated policy.

Your Right to Complain

If you're unhappy with how we handle your data, you have the right to file a complaint with the Bulgarian data protection authority:

Commission for Personal Data Protection (CPDP)
2 Prof. Tsvetan Lazarov Blvd.
Sofia 1592, Bulgaria

But we'd prefer if you contacted us first. We're committed to resolving concerns directly and quickly.